This Privacy Policy describes how Stelvo (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from stelvo.com (the “Site”) or use any of our services (the “Services”).

By accessing or using our Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Last updated” date will be revised.

2. Information We Collect

a. Information You Provide

We collect information you provide when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters or promotions
  • Contact our support team

This may include:

  • Full name
  • Phone number and email address
  • Billing and shipping address
  • Order history
  • Any messages or inquiries you send us

b. Information from Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your device
  • Analyze usage of the Site
  • Improve and personalize your experience

You can manage cookie settings through your browser preferences.

c. Information from Third Parties

We may receive data from:

  • Our service providers (e.g., Shopify)
  • Payment processors
  • Marketing and advertising partners

This data is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders
  • Communicate with you regarding your account or orders
  • Send marketing content (with your consent)
  • Improve our website and services
  • Detect and prevent fraudulent activity

4. Sharing Your Information

We may share your personal information with:

  • Third-party service providers (e.g., payment gateways, shipping partners)
  • Advertising and marketing vendors (with your consent)
  • Legal authorities, if required by law

We do not sell or share personal data of users under the age of 16.

5. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data.

6. Children’s Privacy

Our Services are not intended for users under the age of 13, and we do not knowingly collect personal information from children.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent at any time
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

8. Security and Data Retention

We take appropriate steps to protect your personal data. However, no system is 100% secure.

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to us:

Stelvo
📞 Phone: 0308 7508068
📧 Email: hello@stelvo.pk
🌐 Website: stelvo.com